CLIENT SERVICES OFFICER
DIPLOMA IN HOSPITALITY STUDIES-ESWATINI COLLEGE OF TECHNOLOGY
REGISTERED PERSONS AT SOUTH AFRICAN INSTITUTE OF FINANCIAL MARKETS-SAIFM
CURRENTLY PERSUING BCOM IN ACCOUNTING-UNESWA
Nomalungelo is a dynamic, hardworking, and dedicated individual with a strong desire to add value wherever she is. Over her seven years with the organization, she has advanced from being an Executive Professional Assistant to a company administrator, and now works in operations. This progression is a testament to her constant desire for growth and the excellence she brings to her work.
In her pursuit of offering the organization the best value, she is currently pursuing a Bachelor of Commerce in Accounting at the University of Eswatini. Her career began in the hospitality industry, where she gained valuable experience in understanding human psychology, enabling her to provide exceptional customer experiences.
Nomalungelo is responsible for developing and maintaining client relationships. She identifies needs and expectations, delivers service requests, and ensures clients receive effective service by being efficient, knowledgeable, and consistent. Her objective is always to achieve the highest level of customer satisfaction.